Privacy Policy

Privacy Policy

Last Updated: August 15, 2026

At Hafizbooktown, we respect your privacy and are committed to protecting the personal information you provide when you use our website, place an order, create an account, or contact us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect:

• Full Name

• Delivery and billing address

• Phone/mobile number

• Email address

• Account login information

• Order and purchase history

• Payment-related information

• Information you provide when contacting customer support

• IP address, browser type, device information and website usage information

• Cookies and similar technologies used to improve website functionality

We only request information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm orders by phone, SMS, WhatsApp or email

• Process payments and verify transactions

• Provide customer support

• Manage your account

• Handle returns, exchanges and refunds

• Improve our website, products and services

• Prevent fraud, misuse and unauthorized activity

• Send service-related notifications

• Send promotional offers where permitted and where you have chosen to receive them

• Comply with applicable legal and regulatory requirements

3. Payment Information

For online payments, payment information may be processed by the relevant payment service provider.

We do not intentionally store complete debit or credit card numbers on our website unless such storage is specifically required and securely supported by our payment service provider.

For Cash on Delivery (COD), payment is collected at the time of delivery.

If you use payment methods such as bank transfer, Easypaisa, JazzCash or another supported payment service, we may receive transaction details necessary to verify your payment.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies

• Payment processors and financial service providers

• Website hosting and technology providers

• Customer support service providers

• Fraud prevention and security providers

• Government authorities or law-enforcement agencies where required by law

Only information reasonably necessary for the relevant service should be shared.

5. Cookies

Our website may use cookies and similar technologies to:

• Keep your shopping cart working

• Remember your preferences

• Maintain login sessions

• Understand website traffic and usage

• Improve website performance

• Provide relevant marketing or advertising where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, dispute resolution, fraud prevention and compliance with applicable legal requirements.

When information is no longer required, we may securely delete or anonymize it.

8. Children’s Privacy

Our website is intended for general consumers. We do not knowingly request unnecessary personal information from children.

If a parent or guardian believes that a child has provided personal information to us without appropriate permission, they may contact us so that we can review and, where appropriate, delete the information.

9. Third-Party Websites and Services

Our website may contain links or integrations to third-party services.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those services before providing them with personal information.

10. Your Choices

Depending on applicable law and the nature of the information, you may contact us to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request deletion where appropriate

• Ask about how your information is being used

• Opt out of promotional communications

• Raise a privacy-related concern

Some information may need to be retained where required for legal, accounting, fraud-prevention or legitimate business purposes.

11. Marketing Communications

If you subscribe to promotional communications, we may send information about products, discounts, offers and new arrivals.

You can request to stop promotional communications at any time by contacting us or using an available unsubscribe option.

Transactional messages, such as order confirmations, delivery updates and payment notifications, may still be sent when necessary to complete your order.

12. Data Storage and Transfers

Your information may be stored or processed using service providers located inside or outside Pakistan, depending on the hosting, payment, analytics, communication and technology services used by our business.

We take reasonable steps to ensure that information is handled securely and only for legitimate business purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact us:

Business Name: Hafiz Book Town
Website: hafizbooktown.com
Email: info@:hafizbooktown.com
Phone/WhatsApp:03267629535
Business Address: Rail Way Road Hafizbad
City: Hafizabad, Pakistan

By using our website, you acknowledge that you have read and understood this Privacy Policy.