Terms & Conditions

Terms & Conditions

Last Updated: August 15, 2026

Welcome to Hafizbooktown.

These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

Hafiz Book Town operates an online retail store offering products such as books, stationery, school supplies, art and craft products, gifts and related items.

We reserve the right to update our products, prices, availability and website information at any time.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications and prices displayed on our website are accurate.

However:

• Actual product colors may vary slightly depending on your screen or device.

• Packaging may differ from photographs.

• Manufacturers may change packaging or product specifications without prior notice.

• Product availability may change without notice.

• Minor differences between product images and the delivered product may occur.

If a product has a material difference from its description, please contact us according to our Return & Refund Policy.

3. Prices

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

We may change prices at any time. A price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

Where applicable, delivery charges, taxes or other applicable charges will be displayed before the order is completed.

4. Placing an Order

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may contact you by phone, SMS, WhatsApp or email to verify the order and delivery details.

An order may be cancelled or rejected if:

• The product is unavailable

• The product information or price contains an obvious error

• The order contains suspicious or fraudulent activity

• The delivery information is incomplete or incorrect

• We are unable to verify the order

• Circumstances outside our reasonable control prevent fulfillment

If an online payment has already been made for an order that we cancel, the applicable refund will be processed through the appropriate payment method, subject to the relevant payment provider’s procedures.

5. Order Verification

For certain orders, particularly Cash on Delivery orders, we may contact you to verify:

• Customer name

• Phone number

• Delivery address

• Products ordered

• Order amount

Failure to confirm an order may result in cancellation.

6. Payment Methods

We may offer payment methods including:

• Cash on Delivery (COD)

• Bank transfer

• Easypaisa

• JazzCash

• Online payment through supported payment providers

• Other payment methods displayed on our website

Payment must be completed according to the instructions provided at checkout.

We are not responsible for delays caused by a third-party payment provider, bank or financial institution.

7. Cash on Delivery

For Cash on Delivery orders, payment is due when the order is delivered.

Customers should ensure that the delivery address and phone number provided during checkout are accurate.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD orders.

8. Delivery

We deliver through third-party courier and logistics providers.

Delivery times shown on the website are estimates and may vary due to:

• Courier delays

• Weather

• Public holidays

• Address problems

• Security or operational restrictions

• High order volumes

• Other circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

9. Delivery Charges

Delivery charges, where applicable, will be displayed during the ordering process or communicated to the customer before order confirmation.

Any free-shipping offer is subject to the conditions stated on the relevant promotional offer.

10. Returns and Exchanges

Products may be eligible for return or exchange according to our Return & Refund Policy.

Generally, customers should contact us within the stated return period if they receive:

• A damaged product

• A defective product

• An incorrect product

• A product materially different from the product ordered

Products must normally be returned in an appropriate condition and, where applicable, with original packaging, tags and accessories.

Certain products may not be eligible for return because of their nature, hygiene considerations, personalization or other restrictions stated in our Return & Refund Policy.

11. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method.

For Cash on Delivery orders, we may require appropriate bank or digital-payment details to process an approved refund.

Refunds may take additional time to appear in a customer’s account depending on the relevant bank or payment service provider.

12. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

We reserve the right to cancel an order in circumstances described in these Terms.

13. Customer Responsibilities

Customers agree to:

• Provide accurate name, phone and delivery information

• Provide a valid delivery address

• Use the website lawfully

• Not attempt to interfere with website security

• Not submit fraudulent or misleading orders

• Not misuse promotional offers

• Not use the website for unlawful purposes

14. Website Content and Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, photographs, product descriptions, design elements and other materials belongs to or is licensed to Hafiz Book Town and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify or commercially exploit website content without appropriate permission.

Product names, trademarks and logos belonging to their respective manufacturers or owners remain the property of their respective owners.

15. Promotions and Discounts

Promotional offers, discount codes, bundles and free-shipping offers may be subject to additional terms.

Unless expressly stated otherwise:

• Promotions cannot be exchanged for cash

• Promotional offers cannot be combined with other offers

• Each discount code may have usage restrictions

• Offers may be limited by product, quantity, customer or time period

We reserve the right to modify or withdraw a promotion where reasonably necessary.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security incidents or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Hafiz Book Town shall not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

18. Fraud and Abuse

We may investigate and take appropriate action against suspicious, fraudulent or abusive activity, including:

• Fake orders

• Repeated refusal of confirmed COD orders

• Payment fraud

• Abuse of discount codes

• Unauthorized access attempts

• Misuse of website systems

Where appropriate, orders or accounts may be cancelled or restricted.

19. Third-Party Services

Our website may use third-party services such as:

• Payment providers

• Courier companies

• Hosting providers

• Analytics services

• Communication platforms

Your use of those services may also be subject to their respective terms and policies.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Where applicable, consumer rights and protections under the laws of the relevant province or territory will continue to apply.

For a business operating in Punjab, applicable Punjab consumer-protection requirements may apply to relevant transactions.

22. Dispute Resolution

If you have a complaint, please contact us first so that we can try to resolve the matter directly.

Nothing in these Terms is intended to prevent a consumer from exercising any rights or remedies available under applicable Pakistani law.

23. Contact Information

Business Name: Hafiz Book Town
Website: hafizbooktown.com
Email: info@:hafizbooktown.com
Phone/WhatsApp:03267629535
Business Address: Rail Way Road Hafizbad
City: Hafizabad, Pakistan

By using our website or placing an order, you confirm that you have read and agreed to these Terms & Conditions.